In case you wondered, eBay sellers have not been able to leave feedback for buyers since 2008. These assessment will contribute to your detailed seller ratings and feedback score. All being well, the buyer will be satisfied with their purchase.Īfter receiving the item, the buyer will be automatically prompted to rate their buying experience with you. In the most ideal scenario, the buyer will receive the item on time and in the same condition it was advertised in the listing. Uploading tracking details provides better customer service to the buyer and also better protection for the seller if things go wrong.Īnother advantage is that new sellers will receive held funds a lot quicker when tracking is uploaded (within 24 hours of delivery vs. If you do not choose to print shipping labels from eBay, make a note to upload tracking details as soon as possible after shipping the item with whatever carrier you used. The package tracking number is uploaded automaticallyĮBay.com offers the option to ship items with FedEx, USPS or UPS.The cost of the label is charged to your invoice or PayPal account.
The main benefit of doing so is simplification: There are many ways to complete this step, but new sellers may find it particularly helpful to print shipping labels via eBay. Read next: Packing Tips to Ensure Items Do Not Arrive Damaged Step 4: Shipping the itemĪfter packaging the item securely, it’s time to ship it! Sellers must use the shipping method selected by the buyer and send the item within the timeframe stated in the listing. The package should be sealed with tape that has the required strength and durability for a strong closure. Protected from potential weather damage.Surrounded with cushioning material (foam, bubble wrap etc) to prevent shifting or movement in transit.Packed in a clean, strong and appropriately sized box or container.To avoid this issue, take time to ensure that the item is: If the item is damaged or the buyer believes it is ‘not as described,’ the buyer can return it for a refund as per the Money Back Guarantee. The seller is responsible for making sure that the item arrives safely to the buyer, in the same condition it was described as having in the listing. The next step to the selling process is to pack the item securely. New sellers are most likely to experience payment holds There is a payment hold on your account.Find out what to do if the buyer doesn’t pay If the payment doesn’t arrive, there are two common reasons for this: Once you have confirmed that the payment has been received, it’s time to move onto the next step. The specific process and timing will depend on the type of payment buyer used.Įven with the notification email, it is best practice to check on the status of a payment in either Seller Hub (Awaiting payment under Orders) or My eBay (Awaiting payment under Sold). The buyer is prompted to choose their payment method, verify their shipping address, select a shipping method (if applicable) and then confirm the order.Īfter the buyer has paid, payment to the seller is usually automatic and will be accompanied by an notification email from eBay or PayPal. Step 2: Buyer pays for itemĮBay’s payment process is straightforward. With immediate payment, the buyer is prompted to pay right away to complete the sale. If you required immediate payment on the listing, this step is effectively skipped. Buyers can also select ‘Pay Now’ in their Purchase history, found in My eBay. This will display all of the order details, as well as a ‘Complete payment’ button, which links back to eBay. Step 1: Buyer receives order confirmationĪfter the buyer has committed to purchase the item, they receive an order confirmation email. Once sold, items are then referred to as ‘completed’ or ‘ended’Ĭompleted listings from the past 90 days can be found and viewed on Seller Hub (under the Orders tab) and My eBay (select Sold within the Selling section).Items currently being sold are called ‘active listings’.Completing a sale on eBayīefore going any further, it is worth taking time to quickly clarify eBay terminology for transaction: Read on to discover a step-by-step overview to the post-sale process on eBay, from payment and packing to shipping and feedback.
So you’ve sold your very first item on eBay – great! Now what? If this sounds familiar, this is the article for you.
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